Adham Adel

● Contacted and followed up with fresh and recycled leads to identify customer needs and interests.

● Explained available projects and units based on the client's requirements through the company system.

● Presented the company profile, history, and previous projects to build trust with potential clients

● Matched customer needs with suitable options available in the company's portfolio

● Handled initial customer inquiries and provided clear information about project features and benefits.

● Scheduled company visits and site inspections for interested clients to review contracts and project locations.

● Maintained and updated client information and interactions on the CRM system.

● Coordinated with the sales team to ensure smooth client handover for closing deals.

● Contacted and followed up with fresh and recycled leads to identify customer needs and interests.

● Explained available projects and units based on the client's requirements through the company system.

● Presented the company profile, history, and previous projects to build trust with potential clients

● Matched customer needs with suitable options available in the company's portfolio

● Handled initial customer inquiries and provided clear information about project features and benefits.

● Scheduled company visits and site inspections for interested clients to review contracts and project locations

. ● Maintained and updated client information and interactions on the CRM system

. ● Coordinated with the sales team to ensure smooth client handover for closing deals.

• Handled system and administrative issues reported by customer service agents.
• Managed service requests related to employee–customer interaction issues.
• Reviewed customer complaints including bad attitude, misinformation, compensation cases, and incorrect actions.
• Coordinated with responsible teams to resolve issues when customers were not satisfied.
• Followed up directly with customers to ensure resolution and service satisfaction.